Helpful Answers, All in One Place

Here you'll find clear, concise answers to the most commonly asked questions about our product. We've thoughtfully compiled this information to help you gain a better understanding and make informed decisions with confidence.

Is it really free?

Yes. Teams of 10 workers or fewer can use every core feature for free, forever, no credit card required. Larger teams get unlimited workers and locations for one flat $7.95/month.

It is easy to use?

Yes. Most managers build their first schedule in minutes, no training required. Enable only the features you need, and the app walks you through the rest.

What is the benefit of mobile restaurant staff scheduling?

You can build, adjust, and publish schedules from your phone, wherever you are, so a last-minute call-out or shift swap doesn't mean rushing back to a computer. Your team gets shift assignments the moment they're published, right on their phone too.

How does task assignment and tracking work?

Assign tasks like sanitation checklists or opening routines to specific team members or shifts, and set how often they need to happen. Team members see only what's assigned to them, and a single tap marks it complete.

How can a team member request time off?

Team members submit time-off and preference requests directly in the app. Managers review and approve or deny each request, and you can set rules for how far in advance requests need to be made.

Can I send notifications to my staff?

Yes. Send messages to individual team members or your whole team at once, and automated shift reminders go out before scheduled shifts, cutting down on no-shows and late arrivals.

Do you support multiple restaurant locations?

Yes. Assign team members to one or multiple locations, and manage separate schedules for each from the same account. Unlimited locations are included on the Unlimited plan.

How does labor cost tracking work?

As you build a schedule, you see the total labor cost update in real time, right alongside the shifts you're assigning. That means you catch an overstaffed shift before it happens instead of after payroll.

What kind of support do you offer?

Real support from a real team based in Southern California, not an outsourced call center. Email us anytime, and if you need it, we'll get on the phone or do a screen share to help you out.

Can I find a replacement if someone can't make their shift?

Yes. If a team member can't work an assigned shift, you can quickly see who's available and offer the shift out, without a dozen group texts to figure out who can cover it.

Do you integrate with my POS system?

Yes, custom POS integration is available on our Unlimited plan. This lets you quickly sync employees and other basic information between systems.

TERMS OF USE

Last updated January 14, 2026

Please read these Terms of Use ('Terms', 'Terms of Use') carefully before using the Schedules Made Simple website or mobile application (the 'Service') operated by Schedules Made Simple, LLC, a California Corporation ('us', 'we', or 'our').

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

1. Use of Service and Accuracy of Information

You understand and agree that the Service, including all features related to schedule creation (automatic and manual), time and pay calculations, overtime hour and pay estimates, and any other information or data generated by the Service, are provided for planning, estimation, and informational purposes only.

You acknowledge and agree that Schedules Made Simple, LLC does not warrant the accuracy, completeness, or reliability of any information, calculations, or outputs generated by the Service, including but not limited to, shift assignments, timekeeping data, or pay estimates. The Service may contain errors, inaccuracies, or omissions, and its operation may be subject to interruptions or failures.

You agree to be fully and solely responsible for:

  • Verifying the accuracy of all schedules, calculations, notifications, and any other information generated by the Service before relying on it or implementing it.
  • Ensuring adherence to all applicable local, state, and federal laws and regulations that pertain to scheduling, compensating, and managing your workers.
  • All decisions made based on information obtained from the Service.

2. Notifications

By using our Service, you agree that you are solely responsible for the accuracy and delivery of schedule times and notifications sent by the Service to workers by text message, email, mobile device notification, web page or print. Furthermore, you agree and understand that all other operations of the Service, including but not limited to, work preferences and shift trades, may be subject to inaccuracies and other failures.

3. Accounts and Subscriptions

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Billing and Auto-Renewal: Some parts of the Service are billed on a subscription basis ("Subscription(s)"). You will be billed in advance on a recurring and periodic basis (such as daily, weekly, monthly, or annually), depending on the type of subscription plan you select when purchasing the Subscription. At the end of each period, your Subscription will automatically renew under the exact same conditions unless you cancel it or Schedules Made Simple, LLC cancels it.

Refunds: Except when required by law, paid Subscription fees are non-refundable. Certain refund requests for Subscriptions may be considered by Schedules Made Simple, LLC on a case-by-case basis and granted at the sole discretion of Schedules Made Simple, LLC.

4. Indemnification

You agree to defend, indemnify and hold harmless Schedules Made Simple, LLC and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of:

  • Your use and access of the Service, by you or any person using your account and password;
  • A breach of these Terms;
  • Any dispute between you (the employer/manager) and your employees or contractors regarding wages, hours, scheduling, formatting of pay stubs, or employment laws;
  • Any violation of local, state, or federal labor laws, including but not limited to Fair Labor Standards Act (FLSA) or "Fair Work Week" violations.

5. Marketing and Links To Other Web Sites

By signing up for the Service, you agree that your business name, logo and description may be used for marketing purposes on our website. Removal of this information will be done upon written request.

Our Service may contain links to third-party web sites or services that are not owned or controlled by Schedules Made Simple, LLC.

Schedules Made Simple, LLC has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that Schedules Made Simple, LLC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

6. NO WARRANTY

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE SERVICE IS AT YOUR SOLE RISK. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE AND ANY SERVICES PERFORMED OR PROVIDED BY THE SERVICE ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, AND LICENSOR HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE SERVICE AND ANY ASSOCIATED SERVICES, EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, OF SATISFACTORY QUALITY, OF FITNESS FOR A PARTICULAR PURPOSE, OF ACCURACY, OF COMPLETENESS, OF RELIABILITY, OF QUIET ENJOYMENT, AND OF NONINFRINGEMENT OF THIRD-PARTY RIGHTS. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY SCHEDULES MADE SIMPLE, LLC OR ITS AUTHORIZED REPRESENTATIVE SHALL CREATE A WARRANTY. SHOULD THE SERVICE PROVE DEFECTIVE, YOU ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR, OR CORRECTION. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON APPLICABLE STATUTORY RIGHTS OF A CONSUMER, SO THE ABOVE EXCLUSION AND LIMITATIONS MAY NOT APPLY TO YOU.

7. Limitation of Liability

TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT SHALL SCHEDULES MADE SIMPLE, LLC BE LIABLE FOR PERSONAL INJURY OR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE LICENSED APPLICATION, INCLUDING ANY DAMAGES OR LOSSES RESULTING FROM ERRORS, INACCURACIES, OR OMISSIONS IN INFORMATION GENERATED BY THE SERVICE, OR FROM INVALID SHIFT ASSIGNMENTS CREATED THROUGH AUTOMATIC OR MANUAL SCHEDULING, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, OR OTHERWISE) AND EVEN IF LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY FOR PERSONAL INJURY, OR OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU. In no event shall Schedules Made Simple, LLC's total liability to you for all damages (other than as may be required by applicable law in cases involving personal injury) exceed the amount of fifty dollars ($50.00). The foregoing limitations will apply even if the above stated remedy fails of its essential purpose.

8. Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

9. Governing Law

These Terms shall be governed and construed in accordance with the laws of California, United States, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

10. Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

11. Contact Us

If you have any questions about these Terms, please contact us at info@schedulesmadesimple.com

PRIVACY

PRIVACY

We collect information from you when you use the Schedules Made Simple app or website (``Service``).

When ordering or registering using our Service, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience. Your information helps us to better respond to your individual needs. To improve our Service. We continually strive to improve our Service offerings based on the information and feedback we receive from you. To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs. To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. To send periodic emails. The email addresses you provide for Service configuration, will only be used to send you information and updates pertaining to your use of the Service.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you register, place an order or enter, submit, or access your personal information. We use of a secure hosting infrastructure. When applicable, all supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, when applicable, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to understand and save your preferences for future visits.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our Service. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our Service and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at www.schedulesmadesimple.com

Your Consent

By using our Service, you consent to our websites privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page. This policy was last modified on 04/10/2022

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.


info@schedulesmadesimple.com