We Will Be There For You
We never outsource our support. Your message will be sent with high priority to a member of our California team that is an expert in restaurant staff scheduling. We will promptly answer your questions no matter how detailed.
For all plans and all users, free and paid, Support isn’t a paid add-on. We quickly get back to you via email at support@schedulesmadesimple.com.
Whether you’re running the Free plan for a small team or Unlimited across multiple locations, you get the same California-based team, the same fast response, and the same real answers, not a slower queue reserved for people who don’t pay.
Email That Is Actually Read
For all plans and all users, free and paid, we will quickly get back to you via email at support@schedulesmadesimple.com with the same fast response, and real answers, from experts.
What Can We Help With?
Restaurant Scheduling Support, Explained
Our restaurant scheduling support team handles setup questions, billing, feature requests, and troubleshooting directly, no automated ticket queue standing between you and a real answer.
Our restaurant scheduling support team handles setup questions, billing, feature requests, and troubleshooting directly, no automated ticket queue standing between you and a real answer. Common questions we help with: setting up break rules and overtime alerts, adjusting your plan as your team grows, and getting the mobile app working the way you expect. Curious what else the platform can do? See the full feature list.
Running a restaurant means every hour counts, both on the floor and on the schedule. Labor is restaurants’ single largest operating expense, so when scheduling questions slow you down, they cost real money. That’s exactly why we keep support fast and direct instead of routing you through tiers or scripts.
Most questions get a reply the same business day, often within a couple of hours. If it’s urgent, mention that in your message, our team prioritizes anything affecting today’s schedule or an active shift.